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FAQ

HOW DO I BUY A CASUAL PASS?

Casual passes can be purchased through our Proshop. Once purchased they can be used to join casual coaching and competition sessions run on Sundays and during school holidays.

  • What happens if can't attend a class?
    Once a casual session is booked you will not be able to receive a credit if the class is missed. This is a system limitation that can not be changed.
  • What happens if class is cancelled due to rain?
    Your Casual pass will be re-credited to your account for you to use in another casual session
  • How do I join a casual session?
    You will need to purchase casual pass from our Proshop. You can then click on the purchased pass and select the class you would like to use it for.
  • What happens if the class is full?
    You will not be able to attend the session if the class is full. You can look for availability the following week.
  • How far in advance can I book?
    Bookings can be made in advance for the next 6 months but once booked you will not receive a credit if you are unable to attend. This is a system limitation we are unable to chance.

HOW DO I BOOK A CASUAL SESSION?

Once you have purchased a casual passes you can use it to book into a casual session using the customer portal or the mobile app. Once casual sessions are booked you are not able to receive a credit for non-attendance.

  • What happens if can't attend a class?
    Once a casual session is booked you will not be able to receive a credit if the class is missed. This is a system limitation that can not be changed.
  • What happens if class is cancelled due to rain?
    Your Casual pass will be re-credited to your account for you to use in another casual session
  • How do I join a casual session?
    You will need to purchase casual pass from our Proshop. You can then click on the purchased pass and select the class you would like to use it for.
  • What happens if the class is full?
    You will not be able to attend the session if the class is full. You can look for availability the following week.
  • How far in advance can I book?
    Bookings can be made in advance for the next 6 months but once booked you will not receive a credit if you are unable to attend. This is a system limitation we are unable to chance.

HOW DO I RECORD A FUTURE ABSENCE?

If you are enrolled in a term program but are unable to attend a class you may advise us through the system and receive a make-up token for the class. Note absences must be recorded 3 hours before the class begins and tokens will be credited after the class has run.

  • What happens if can't attend a class?
    Once a casual session is booked you will not be able to receive a credit if the class is missed. This is a system limitation that can not be changed.
  • What happens if class is cancelled due to rain?
    Your Casual pass will be re-credited to your account for you to use in another casual session
  • How do I join a casual session?
    You will need to purchase casual pass from our Proshop. You can then click on the purchased pass and select the class you would like to use it for.
  • What happens if the class is full?
    You will not be able to attend the session if the class is full. You can look for availability the following week.
  • How far in advance can I book?
    Bookings can be made in advance for the next 6 months but once booked you will not receive a credit if you are unable to attend. This is a system limitation we are unable to chance.

HOW DO I USE A MAKEUP TOKEN?

If you have received a makeup token due to recording an absence at least 3 hours prior to the class being run you can use the token for a free class in a similar session. If you are unsure of the available classes to book you can click each date to see the makeup class options. Note: The Makeup button will only appear if you have a Makeup Token to use.

  • What happens if can't attend a class?
    Once a casual session is booked you will not be able to receive a credit if the class is missed. This is a system limitation that can not be changed.
  • What happens if class is cancelled due to rain?
    Your Casual pass will be re-credited to your account for you to use in another casual session
  • How do I join a casual session?
    You will need to purchase casual pass from our Proshop. You can then click on the purchased pass and select the class you would like to use it for.
  • What happens if the class is full?
    You will not be able to attend the session if the class is full. You can look for availability the following week.
  • How far in advance can I book?
    Bookings can be made in advance for the next 6 months but once booked you will not receive a credit if you are unable to attend. This is a system limitation we are unable to chance.
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